Frequently Asked Questions

Answers to commonly asked questions

General Questions

How can I pay rent?

For your convenience, we have an online payment platform through our software partner. The tenant portal can be reached through the "Tenants" link at the top of the page. Online payments are via Automatic Clearing House (ACH) debit. We also accept personal checks and money orders. These can be dropped off or mailed to our main office.

Unfortunately, cash and credit card payments are not accepted at this time.

When is my rent due?

All rent payments are due on the first of the month.

Are ultilities included in my rent?

All apartment buildings include cold water. Electric bills are paid directly by the tenant. Other utilities such as heat and hot water vary by building.

How do I submit a maintenance request?

Maintenance requests can be submitted through the tenant portal online or by calling the leasing office.

What do I need to fill out an application?

Requirements
• 21 years of age or older
• A valid form of government issued photo ID (ex. driver's license)
• Provide two pay stubs as proof of income
• Minimum credit score of 650 with no negative marks
• 1/3 of applicant's gross monthly income must exceed one month's rent (ex. if an applicant that makes $2,700 / month then they qualify for apartments that are $900 or less)

What is your application fee?

The application fee is $40 for the first applicant and $30 for each additional applicant or occupant. We will run a credit and criminal background report on each applicant or occupant.

How much is the security deposit?

The security deposit is equal to one month's rent. It will be returned less any damages or outstanding balances thirty days after termination of the lease.

Will I need to get renter's insurance?

We do not require renter's insurance unless you have a pet but highly recommend it for all residents. Tenant belongings are not covered under the landlord's policy if an accident should occur.

Is there assigned parking?

No, there is no assigned parking. All vehicles must have up-to-date license and registration which must be submitted to the leasing office. All vehicles must be operational.

We allow a maximum of two vehicles per apartment on the premises of the property but this policy may vary by building and unit type. Call the office or refer to the lease for more information.

Do you allow pets?

We do allow one cat per apartment with a $500 refundable deposit which is held until the end of the lease term. Additionally, we require cat owners to hold a renter insurance policy and notify the office. No other pets are permitted.

Are there laundry facilities?

We offer community coin-operated washers and dryers.

Do buildings have keyless entry?

Some buildings have a keyless entry system implemented but we are still working on the remaining few. Tenants receive two key fobs at move-in. Additional key fobs can be purchased at the leasing office for $20 each.

What happens when my initial lease term ends?

After the first year, residential leases will renew on a 60 day to 60 day basis. This will allow you the flexibility to move with a 60 day written notice to the rental office.

While deemed accurate the information provided is subject to errors, omission, and changes without notice.

Frequently Asked Questions

General Questions

Rental Office